Proactive Moderation of Online Discussions: Existing Practices and the Potential for Algorithmic Support

نویسندگان

چکیده

To address the widespread problem of uncivil behavior, many online discussion platforms employ human moderators to take action against objectionable content, such as removing it or placing sanctions on its authors. Thisreactive paradigm taking already-posted antisocial content is currently most common form moderation, and has accordingly underpinned recent efforts at introducing automation into moderation process. Comparatively less work been done understand other paradigms---such proactively discouraging emergence behavior rather than reacting it---and role algorithmic support can play in these paradigms. In this work, we investigate a proactive framework for case study collaborative setting: Wikipedia Talk Pages. We mixed methods approach, combining qualitative design components holistic analysis. Through interviews with moderators, find that despite lack technical social support, already engage number behaviors, preemptively intervening conversations keep them track. Further, explore how could assist existing workflow by building prototype tool, presenting examining assistance provides might fit their workflow. The resulting feedback uncovers both strengths drawbacks tool suggests concrete steps towards further developing assisting technology so effectively

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ژورنال

عنوان ژورنال: Proceedings of the ACM on human-computer interaction

سال: 2022

ISSN: ['2573-0142']

DOI: https://doi.org/10.1145/3555095